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E: enquiries@viscountorgans.net

T: 01869 247 333

Customer Feedback Information

We would really like hear from you after you have purchased an instrument. We will use this information to improve our service and generally incorporate your ideas and requirements into the design of future instruments.

 

Please download and complete this form sending it back to us at sales@viscountorgans.net

You can download the form by clicking on the image of the form or on this link.

Viscount Classical Organs Feedback Form

 

Customer name……………………   Instrument purchased……………………

Customer e mail address………………………………………….

 

Initial Contact

 

Was this by phone, email or visit…………………………

Did we respond promptly with the information you needed………………………..

Did you contact a local dealer and how did they perform…………………………..

Did you find our literature clear and helpful…………………………………….

Did you find our web site clear and helpful………………………………

Did you contact any competitors and how did we compare……………………………

 

Exploring the instruments

 

Did you try our instruments before buying………………….if yes where………….

Did you play the actual model you purchased…………………………………….

Did you find web site audio files and the DVD useful……………………………..

Were there any features you wanted we could not supply…………………………

How do you view our value for money………………………………………………

 

 

After agreeing the purchase

 

Did we clearly set out our price and delivery terms…………………………………..

Did we communicated well enough between order and delivery…………………

Was the delivery done efficiently and with care for you………………………………

Are you satisfied with your experience of dealing with Viscount………………….

Is there anything we could have done better……………………………………

Would you recommend Viscount to other organists……………………………

 

General Features

 

Could you let us know what you consider to be the most significant features you looked for in a digital organ purchase (Please rate from1 not important to 10 very important)

 

Price……………………………………………..

Quality of console………………………………

Quality of sound…………………………………..

Playing aids eg pistons……………………………

Number of stops……………………………………

Orchestral voices eg Piano etc……………………..

Full size pedal board……………………………….

 

 

 

Can you think of anything that we might do to improve the

overall experience you had with Viscount ……………………………………………..

 

Please feel free to extend your answers beyond the space provided if you have the time.